Returns Policy

If you need to return any item supplied by the ECB ACO Shop please follow the procedures set out below:

  1. All items that you wish to return should be notified to ECB ACO Shop Ltd in writing within 7 days of receipt of the goods excluding weekends and bank/public holidays. By completing this form and posting your return goods within 7 days of receipt is sufficient for notification purposes. Any goods returned outside of this 7 day period will processed at the discretion of ECB ACO Shop. Any products personalised with iD-Me are non-returnable.
  2. All items notified to be returned should be returned to Returns Dept, DF Distribution Centre, Foxfield Farm, The Hundred, Middleton on the Hill, Leominster HR6 0HZ within a reasonable time of notification.
  3. Complete the Returns Form giving as much information as possible (make yourself a copy of the Returns Form for future reference). Click the green links to download a copy of the Returns Form.
  4. Pack the item(s) securely complete with the Returns Form enclosed ensuring reasonable care is taken with all the item(s) and where possible the original packaging is included.
  5. The cost of any Return is at the cost of the consumer. It is recommended any package is sent via your local post office plus it is advised that you send any parcel(s) recorded 'Signed For' delivery so that you can trace the parcel(s) if needs be.
  6. Refunds and exchanges will be processed within 30 days of notification.
  7. If an exchange or replacement is required immediately it is advised that a new order is placed with the sales office for what is required and that your return should request a Refund stating in the reasons that a new order has been placed separately.

Please note return postage costs will only be refunded for returns where products are deemed to be faulty or where the ECB ACO Shop has sent incorrect products. Postage refunds will be given up to a maximum value of Royal Mail’s 1st Class Recorded Signed For Mail or Parcel Post. Any additional costs incurred will be at the cost of the consumer.

If you have any further queries please contact the ECB ACO Shop for advice before returning your item(s).

Returns Dept, ECB ACO Shop

t 01905 743384 | returns@ecbacoshop.co.uk